The email experience
Emails are an important part of the User Experience. We must ensure all email alerts and notifications have consistent branding and visual elements.
What users need to know
- They need to know that the email is from C2P: The subject is the most important part of the email.
- Tell if it is real: It must look trustworthy. The ‘From’ email address must be clearly from C2P.
- Know why they are receiving an email. This should be part of the subject e.g. 'Task: You have been assigned a task'.
- Know what to do next: This will be contained in the body of an email. Content should be be broken up into clearly defined sections.